Reset the Device
If basic troubleshooting does not resolve the issue:
- Locate the Reset button on the side of the device.
- Perform a device reset according to the standard reset procedure.
- Allow the device to reconnect to the mobile network.
Verify APN Settings
If the customer has no internet connection:
- Access the device's user interface/settings page.
- Verify the APN configuration.
Correct APN:
mobile.TADAAM.be
- If the APN is incorrect, update it and restart the device.