If an issue occurs during the Easy Switch procedure, you may be entitled to compensation.
1. Service interruption (€10 per day)
You will receive €10 per day if you are left without services because they have already been disconnected by your previous provider but are not yet active with TADAAM. This compensation applies if the interruption lasts more than one day after the Easy Switch procedure has started.
The procedure starts when you select Easy Switch during your order and activate your modem for the first time.
2. Delayed activation (€6 per day of delay)
You will receive €6 per day of delay if your services are not working when you activate your modem for the first time.
If you believe you are entitled to this compensation, please contact us.