What is Easy Switch?
Easy Switch makes it easy to switch providers. It relieves you, the customer, of the administrative hassle involved in switching. Your new provider will arrange the cancellation of your old contract once the new services have been installed, so there is nothing you need to do yourself.
How does it work?
I am switching to TADAAM from another provider
To make use of the Easy Switch service, you must first order your TADAAM subscription via our website. During the registration process, you can provide the required Easy Switch information:
- The name of your previous provider
- The Easy Switch code from your previous provider
- You can find this code on your previous provider's online customer portal or app, or on your invoices.
- Your previous provider's customer number
- Optional: the phone number of your fixed or mobile line if you wish to cancel it.
- Please note: your phone number will be permanently deactivated and cannot be reactivated later.
Your request will not be processed immediately. Once you have received and activated your TADAAM modem, we will process your Easy Switch request.
I am switching from TADAAM to another provider
If you are a TADAAM customer and would like to cancel your subscription using Easy Switch, you must provide your personal Easy Switch code when ordering a product from another provider.
You can find this code in MyTADAAM or on your TADAAM invoice. Your new provider will notify us to cancel your subscription.
Which services will be cancelled with my old provider through Easy Switch?
With Easy Switch, you can only cancel your internet and/or TV subscription and, if applicable, your fixed and mobile phone line.
When cancelling a phone line, the associated phone number will be lost. If you wish to transfer your phone number(s) to another provider, this cannot be done through Easy Switch. You must request this directly from your new provider.
We can process one Easy Switch request per order. If your products are spread across multiple providers, you will need to cancel the other services yourself.
It is not possible to cancel only TV or only internet through Easy Switch; both services will be cancelled.
Do you have an email address with your old provider? This cannot be cancelled or transferred to TADAAM through Easy Switch.
What if I want to switch and keep my phone number?
You cannot transfer fixed-line or mobile phone numbers through Easy Switch. TADAAM does not offer fixed-line telephony subscriptions.
Would you like to subscribe to TADAAM Mobile and keep your phone number? You can indicate this during the ordering process.
Will I be left without services when switching through Easy Switch?
No. Your TADAAM services become active immediately after you place your order. You can start watching TV right away via the TADAAM TV app.
You will receive your modem and TV Box on the next working day (if you place your order before 10 PM). If you have submitted an Easy Switch request, we will start the procedure once you have activated your modem.
As a result, your services with your previous provider will not be cancelled until at least the working day after your order.
What about my invoice from my previous provider?
Make sure to check whether you still have an outstanding balance with your previous provider. Any remaining amount must still be paid.
You may also receive a final invoice. In most cases, your previous provider will expect you to return their modem and decoder. If you do not return them, a residual value charge may apply.
Finally, it is advisable to check whether your previous contract includes any early termination fees.