Unwanted calls

Some tips

If you’re receiving unwanted calls (such as harassment or threats), you should file a complaint with the police. If you've already done so and have questions about the investigation, direct those questions to the police, as TADAAM cannot share any information directly.

Here are some tips to help you recognize and avoid suspicious calls:

The best protection is to simply not answer or return unknown calls!

Good to know: If you don’t want to receive commercial calls, you can register for the "do not call me" list by dialing 02 882 19 75.

Looking up a caller’s details:

If the caller is listed in the Witte Gids (phone directory), you can find their name or number by calling 1207.

Ombudsman for Telecommunications:

If you know the number but aren’t sure who’s behind the calls, you can submit a complaint to the Ombudsman’s Office for Telecommunications. They can look up the caller’s details, and it’s a good idea to also report it to the police.

Note: If the call came from an international or prepaid number, tracing the details might not be possible.

Blocking the calls

You can block unwanted calls yourself. Check below for steps on how to do this.

Android (This may vary depending on your phone)

• (Un)blocking calls:
  
  1. Open the Phone app
  2. Tap the menu button (or the 3 dots)
  3. Choose "Settings"
  4. Select "Refuse call" or “Blocked numbers”
  5. Choose "List for automatic refusal" or “Add a number”
  6. Enter the phone number or pick it from your contacts or call log (on some phones you might need to tap the plus sign first)
  7. Tap "Save"

To unblock, uncheck the contact, or tap the X.

Alternatively, open your recent calls list and tap the phone number you want to block until a menu appears, then click “block” to block it or “unblock” to unblock it

• (Un)Blocking Messages:
  
  
  1. Open the Messages app.
  2. Tap the menu button.
  3. Go to "Settings" or “Spam & blocked”
  4. Choose "Add to spam numbers", and tap the plus sign. Or click on the three dots and then tap “Add a number”
  5. Enter the phone number or select it from your contacts or call log.
  6. Tap "Save"

To unblock, long-press the contact you want to unblock and tap "Delete" and confirm by pressing "OK", or tap the X.

Alternatively, select the message(s) whose sender you want to block, and tap the  icon, or the three dots and then “block” to block them or “unblock” to unblock them.

IOS

• Blocking Messages or Calls:

1. 1. Open the Phone, FaceTime, Contacts, or Messages app.
   2. For Phone, FaceTime, or Contacts, tap the "i" symbol next to the number or contact.
   3. In Messages, tap "Details," then tap the "i" symbol.
   4. Select "Block this Caller."
   5. Tap "Block Contact" to confirm.

• Unblocking Messages or Calls:

1. 1. Go to "Settings."
   2. Select "Phone," "FaceTime," or "Messages."
   3. Tap "Blocked."
   4. Choose "Edit."
   5. Delete the contact or phone number to unblock.