My package didn't arrive. What now?

TADAAM cooperates with bpost for shipment handling.
Bpost guarantees us a delivery within 24 hours during weekdays. During weekends and holidays, it takes at least 1 business day to handle the delivery (e.g. Order placed on Friday at 4pm - delivery: Tuesday).
Due to unforeseen circumstances there may be a delay, but that is why bpost will send you a track & trace link immediately after payment. This allows you to track your order at any time.

Has your package been delivered according to the track & trace link, but you have not received anything? Be sure to check with your neighbors to see if they have received it. Is your package really nowhere to be found? Please contact us and we will gladly check this for you.

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